1. Information We Collect

We collect various types of information in connection with the services we provide, including:

• **Personal Identification Information:** Name, email address, phone number, postal address, and other similar contact data when you make a donation, sign up for our newsletter, or volunteer.
• **Donation Information:** Details related to your donations, including amount, date, and payment method. We do not store full credit card details on our servers.
• **Usage Data:** Information on how the website is accessed and used (e.g., IP address, browser type, pages visited, time spent on pages). This helps us improve our website and services.
• **Communication Data:** Records of your correspondence with us, including emails and messages sent through our contact forms.

2. How We Use Your Information

We use the collected information for various purposes, including:

• To process your donations and send you receipts.
• To communicate with you about our programs, events, and impact.
• To send you newsletters and updates if you have subscribed.
• To manage your volunteer application and activities.
• To improve our website, services, and user experience.
• To comply with legal obligations and prevent fraud.

3. Sharing Your Information

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

We may use third-party service providers to help us operate our business and the website or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

4. Data Security

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

6. Changes to This Privacy Policy

Smile 'n Win has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

7. Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Smile 'n Win Special-Needs Children's Home
273/2, Galhena Road, Meegahawatta, Delgoda, Sri Lanka
Phone: +1 619 343 2811 / +94 011 297 8415
Email: contact@smilenwin.org

This document was last updated on: August 1, 2024